CANCELLATION POLICY

Please read this information regarding our booking policy and cancellation fees carefully before using Our Service.

This information is formulated by utilizing established work practices and etiquette of the industry by which Pinnacle Photo LLC operates.

BOOKING POLICY

Once production is confirmed by both parties and dates, call times and fees have been agreed upon via e-mail, and a service agreement has been signed, the date will be considered booked. If a production is booked verbally, it must be then followed up with an e-mail giving confirmation of dates/times and fees agreed upon and reconfirmed via e-mail by Pinnacle Photo LLC. A retainer of 50% of the agreed-upon quote is due at the time of booking to secure the production date, which is applied to the final cost of the production.

CANCELLATION FEES

Cancellation Policy – Video Production & Photography Services

We understand that plans can change unexpectedly, and we strive to accommodate our clients as best we can. However, to protect our time, resources, and commitments made in preparation for each project, the following cancellation policy applies:

Standard Cancellation Fee Schedule

More than 14 days before the scheduled shoot date:
No cancellation fee.
Any deposit will be fully refunded or credited toward a future project.
8 to 14 days before the scheduled shoot date:
25% of the total project cost will be charged as a cancellation fee.
4 to 7 days before the scheduled shoot date:
35% of the total project cost will be charged as a cancellation fee.
Less than 72 hours before the scheduled shoot date:
50% of the total project cost will be charged as a cancellation fee.

Additional Terms

Cancellations must be submitted in writing (email is sufficient) to be considered valid.
If travel or third-party bookings (such as equipment rentals, locations, or crew) have already been secured and are non-refundable, the client will be responsible for those additional costs regardless of cancellation timing.
In the case of a reschedule, fees may be waived at the studio’s discretion depending on availability and circumstances.

We greatly appreciate your understanding and cooperation.

FORCE MAJEURE CANCELLATIONS

“Force Majeure” means “Superior Force.” Such forces could include fire, earthquakes, labor strikes, war, civil unrest, tsunamis, or hurricanes. Force Majeure Cancellations DO NOT apply to rain, potential rain, fog, heat, or other usual weather occurrences. Due to a Force Majeure, either party may cancel a production without a cancellation fee or without standard notice without the threat of legal ramifications. However, reimbursement of any production rental equipment, travel expenses already made, etc., will still be owed by the client even in case of Force Majeure cancellation.